Last Updated: June 2026

Cancellation Policy

We understand that sometimes plans change. If you wish to cancel your order, please contact us within 12 hours of placing your order at info@velineavielle.com with your full name and order number and we will do our best to help.

Cancellations requested after 12 hours will not be accepted, as your order will have entered the fulfillment process and may already be packed and prepared for shipment.

If your order can no longer be cancelled, you are welcome to initiate a return once the item has been received, in accordance with our Refund Policy below.

30-Day Money-Back Guarantee

At Véline Avielle, we want you to shop with confidence.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. To be eligible, the item must be unused, unworn, and returned in its original packaging and condition.

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Please note that original shipping costs are non-refundable.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or worn.

This includes:

• Worn belly jewelry
• Opened body jewelry
• Items showing signs of use
• Products damaged by improper handling

If your item arrives damaged, defective, or incorrect, please contact us immediately so we can make it right.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 5 days of delivery and provide clear photos or a video showing the issue.

After review, we will gladly send a replacement free of charge. If a replacement is unavailable, a full refund for the affected item will be issued.

Incorrect Items

If you receive the wrong item, please contact us as soon as possible with:

• Your full name
• Order number
• Email address used for the purchase
• Photos of the item received

Once verified, we will provide instructions and arrange a replacement or refund where applicable.

Lost Packages

Véline Avielle is responsible for orders that are confirmed lost while in transit.

If your package has not arrived within the expected delivery timeframe, please contact us and we will investigate with the shipping carrier.

Please note that orders marked as delivered by the carrier are considered fulfilled. We are not responsible for packages that are lost, stolen, or misplaced after delivery.

Refund Processing

Once your return or claim has been approved, refunds will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Exchanges

If you would like a different style or design, we recommend placing a new order after your return has been approved.

Order Review & Fraud Prevention

To protect both our customers and our business, all claims regarding missing, damaged, incorrect, or non-delivered items may be subject to verification.

Véline Avielle reserves the right to refuse refunds, replacements, or claims that are determined to be fraudulent, abusive, or intentionally misleading.

We appreciate your honesty and cooperation, which helps us continue providing exceptional service to all customers.

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Véline Avielle
Email: info@velineavielle.com

To help us resolve the issue quickly, please contact us and provide:

• Your full name
• Order number
• Email address used for the purchase
• Photos of the item received
• A brief description of the issue

Our team will review your request and provide instructions for the next steps.